Shipping & Returns

ALL SALES ARE FINAL

Please read through the product descriptions, review your cart thoroughly, and email us at CustomerService@SugarSkullCompany.com prior to ordering if you have any questions or concerns.

We do not accept returns, refunds or exchanges.

Please inspect your purchase as soon as it arrives. If you receive an order with missing items or if there is an error in your order, please contact us by email at CustomerService@SugarSkullCompany.com WITHIN 72 HOURS of receiving your order to address the issue promptly. Include your order number, photos of the package and product, and your contact information.

Shipping Methods and Timeframes:

Shipping times may vary based on your location and the selected shipping method.

Estimated delivery times are displayed during checkout and in order confirmation emails.

Please note that unforeseen circumstances such as holidays, weather conditions, and carrier delays may affect shipping times.

Shipping Rates:

Shipping rates are calculated based on factors like total order weight, destination, and selected shipping method.

Order Processing:

Orders are typically processed within 2-5 business days after payment confirmation.

Upon shipment, you will receive a confirmation email containing tracking information.

Double-check your shipping address during checkout to ensure accurate delivery.

Shipping Destinations:

We currently ship to addresses within the United States only.

Tracking Your Order:

Use the provided tracking number to monitor your order's status on our website or the carrier's site.

Lost or Delayed Shipments:

In the rare event of a lost or significantly delayed order, please reach out to us. We will cooperate with the carrier to resolve the issue and offer an appropriate solution.

Shipping Holidays:

Please be aware that we may not ship orders on major holidays or weekends.

Contact Information:

Should you have questions or concerns about our shipping policy, contact our customer support team at CustomerService@SugarSkullCompany.com.

Policy Changes:

We reserve the right to modify our shipping policy. Any updates will be posted on this page.